Purchase Option Cancellation Policy

This policy explains how our subscription purchase option works and how to cancel a subscription with Aurivita. By selecting a subscription at checkout, you agree to the terms below.

How Subscriptions Work

When you choose a subscription purchase option, you authorize Aurivita to automatically charge your saved payment method and ship a new order on a recurring basis at the interval you selected (for example, every 30, 60, or 90 days). Subscriptions continue until you cancel.

Each renewal is charged at the subscription price shown at checkout, plus applicable taxes and shipping. Prices may change with advance notice — we will always email you before any price change takes effect on your subscription.

Failed Payments: If a scheduled renewal payment fails, we will email you and may retry the charge over the following days. Your order will ship once payment is successful. If payment cannot be completed after several attempts, your subscription may be paused or cancelled. No additional fees are charged for failed payments. To avoid interruptions, please keep your payment method up to date in your customer portal.

Renewal Reminders & Billing Notices

We never want a subscription charge to come as a surprise. Here is how we keep you informed:

• Subscription confirmation: When you start a subscription, you will receive an email confirming your product, price, delivery frequency, and the date of your first renewal.
• Renewal reminder: You will receive a notification at least 24 hours before every renewal charge. It shows the date of the charge, the amount, the products in your order, and a direct link to your customer portal so you can skip, delay, edit, or cancel before you are charged.
• Price changes: If the price of your subscription changes, we will email you before the new price applies to any renewal.
• Charge confirmation: After each renewal is processed, you will receive an order confirmation email with your receipt.

Please make sure your email address is current and add support@aurivita.co to your contacts so our notices don't land in your spam folder. You can view your next renewal date and amount at any time in your customer portal.

How to Cancel Your Subscription

You can cancel your subscription at any time, for any reason, through your customer portal:

/pages/customer-portal

From the portal you can also skip an upcoming shipment, delay your next order, change the renewal interval, or update your shipping and payment details.

Prefer help from a person? Email support@aurivita.co and we will cancel it for you.

Cancellation Deadline

Cancel any time before your renewal date and you will not be charged again. Your next renewal date is always shown in your customer portal and in the reminder we send at least 24 hours before each renewal.

• Cancelled before your renewal date: no further charges and no further orders will ship.
• Cancelled after a renewal has been charged but before it ships: we will cancel that order and give you a 100% refund. See "Order Cancellations" below.
• Cancelled after a renewal order has shipped: your subscription is cancelled and no future orders will ship. The order already on its way is covered by our money-back policy below.

Order Cancellations

Any order cancelled before it ships will receive a full 100% refund. To cancel a renewal order that has been charged but not yet shipped, email support@aurivita.co with your order number. We will cancel the order and refund it in full to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank.

Once an order has shipped, it can no longer be cancelled, but it is still covered by our money-back policy below.

Refunds on Subscription Renewals

Every order, including subscription renewals, is covered by our 120-day money-back policy, whether the bags are opened or unopened.

• Opened or unopened bags from any order, including renewal orders, are eligible for a full refund within 120 days of delivery.
• To request a refund, email support@aurivita.co with your order number. You do not need to return opened bags.
• Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

If you no longer want future deliveries, remember to also cancel your subscription in your customer portal so you are not charged for the next renewal. Please see our Return Policy for full details on how refunds are processed.

Changes to This Policy

We may update this Purchase Option Cancellation Policy from time to time. The most current version will always be available on this page, and material changes will be communicated in advance for active subscribers.

Contact

• Email: support@aurivita.co
• Response Time: We typically respond within 8 business hours
• Phone: +1 631 881 4089 (9am–5pm ET, Mon–Fri)
• Business Address: 1023 East Lincolnway, Cheyenne, WY 82001, United States