We stand behind our supplements with a money-back guarantee. Our flagship product, Aurivita Cayenne Pepper Softgels, is backed by a 120-day money-back guarantee. All other Aurivita products are backed by a 90-day money-back guarantee. If you're not completely satisfied with your purchase, we will refund 100% of your product cost for unopened bags. If your order contains only a single bag and you have opened it, you are still eligible for a full refund.

Guarantee Period

• Aurivita Cayenne Pepper Softgels: 120 days from the date of your order to request a refund.
• All other products: 90 days from the date of your order to request a refund.

Return Conditions

We accept refund requests on unopened bags only within the applicable guarantee window (120 days for Cayenne Pepper Softgels, 90 days for all other products). The only exception is single-bag orders: if you ordered one bag and have opened it, you are still eligible for a full refund within the guarantee window. For multi-bag orders (including bundles), only unopened, sealed bags qualify for a refund. This applies to both first purchases and subscription renewals.

For subscription customers, please also skip, delay, or cancel upcoming shipments through your customer portal before the next renewal charge if you do not want future deliveries.

How to Request a Refund

Step 1: Contact Us First Email us at support@aurivita.co within your guarantee window. Please include your Order Number and a brief note that you would like a refund.

Step 2: Return Your Bags For single-bag orders, opened bags do not need to be returned. For multi-bag orders (including bundles), only unopened, sealed bags are eligible for a refund — please package them and ship them to our return address below, with your order number written on the package. Opened bags in multi-bag orders are not eligible for a refund and do not need to be returned.

Return Address: 4899 Buford Hwy NE, Peachtree Corners, GA 30071, United States

Return shipping costs for unopened bags are the responsibility of the customer and are non-refundable. We strongly recommend using a tracked shipping service — returns sent without tracking are at the customer's risk, and refunds for unopened bags cannot be issued for packages we do not receive.

Step 3: Receive Your Refund For single-bag orders (opened), we will process your refund within 10 days of your request. For unopened bags being returned, we will process your refund within 10 days of receiving your return. Refunds are issued to your original payment method. Please allow an additional 3 to 5 days for your bank to post the refund.

Shipping Costs

Original shipping costs paid at the time of purchase are not refundable. Delivery protection premiums (collected by Posty) are also non-refundable. Your refund will cover the product price only.

Delivery Protection

All orders include delivery protection by default through our insurance provider, Posty. The delivery protection fee is collected at checkout as an insurance premium and is non-refundable, even if a product refund is issued. If you do not wish to purchase delivery protection, you may opt out in the cart drawer before checkout.

Damaged or Incorrect Products

If your bag arrived damaged or incorrect, please do not return it. Instead, contact us at support@aurivita.co with photos of the issue. We will send a free replacement or issue a full refund immediately — no return shipping required for damaged or incorrect items. This applies regardless of subscription status.

Order Cancellations

Any order cancelled before it ships will receive a full 100% refund. Email support@aurivita.co with your order number to request a cancellation. Once an order has shipped, it can no longer be cancelled, but it is still covered by our money-back guarantee above.

Subscription Cancellations

You can cancel your subscription at any time through your customer portal:

/pages/customer-portal

Please email support@aurivita.co if you require further assistance.

Exchanges

We do not accept exchanges.

Restocking Fee

We do not charge a restocking fee.

Orders Lost In Transit

We will offer a 100% refund or a free reshipment on orders that have not been received in 21 days.

Wrong Item Received

We will offer a 100% refund or a free reshipment.

Refund Abuse Policy

We reserve the right to decline refund requests where we have documented evidence of abuse, including serial refund activity, fraudulent payment methods, or refund requests made in bad faith. This does not affect good-faith refund requests within the applicable guarantee window.

Contact Support

If you have any questions about returns, our customer support team is happy to help.

• Email: support@aurivita.co
• Response Time: We typically respond within 8 business hours
• Phone: +1 631 881 4089
• Business Address: 1023 East Lincolnway, Cheyenne, WY 82001, United States
• Return Address: 4899 Buford Hwy NE, Peachtree Corners, GA 30071, United States (do not return without notifying us first).