Shipping policy
Order Processing & Handling
All orders are processed within 1 to 3 business days (Monday through Friday).
Order Cut-Off Time: Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time will be processed starting that same day. Orders placed after 4:00 PM EST, or on weekends/holidays, will be processed the following business day.
Shipping Rates & Special Offers
We want to provide the best value to our customers.
Standard Shipping: Shipping rates are calculated at checkout based on your location.
Delivery Estimates
| Region | Carrier(s) | Transit Time |
|---|---|---|
| United States | USPS, FedEx, LULU | 3–9 business days |
| Canada | JCEX, JTHQ, Canadian Post | 7–16 business days |
| United Kingdom | 1ST | 7–16 business days |
| Australia | JCEX, Australian Post | 7–16 business days |
| All other regions | JCEX | 7–16 business days |
Total Delivery Time (US): 4–12 business days (Handling + Transit).
Total Delivery Time (Outside the US): 8–19 business days (Handling + Transit).
Please note: while we strive to meet these timelines, delivery ranges are estimates and may be affected by carrier delays, weather, or high-volume periods.
Customs, Duties & Taxes
For orders shipped outside the United States, you (the customer) are responsible for any import duties, taxes, or VAT fees charged by your country's customs department. Aurivita is not responsible for these charges.
Shipment Confirmation & Tracking
As soon as your order ships, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Damaged, Lost, or Stolen Packages
We are committed to your satisfaction. This section explains exactly who is responsible and what happens if something goes wrong with your delivery.
Damaged Items: If your product arrives damaged, please take photos of the packaging and the item and contact us at support@aurivita.co within 7 days of delivery. We will send a replacement free of charge.
Lost in Transit: If your tracking has not updated for 10 or more business days, or your order has not arrived after the maximum delivery estimate above, contact us. We will reship your order at no extra cost.
Marked "Delivered" but Not Received: If tracking shows "Delivered" but you have not received your package:
- Check around your property (porch, mailbox, side doors, garage), with neighbors and household members, and with your building's front desk or mailroom. Packages are sometimes marked delivered up to 48 hours before they actually arrive.
- If the package is still missing after 48 hours, contact us at support@aurivita.co within 14 days of the "Delivered" date. Please include your order number and confirm your shipping address.
- We will open an investigation with our delivery partner and request proof of delivery, such as a delivery photo, GPS location, or signature. Investigations are usually completed within 3–5 business days.
Outcome of the investigation:
- If our delivery partner cannot provide proof of delivery to your address, Aurivita accepts responsibility and will reship your order at no extra cost to you.
- If our delivery partner provides proof that the package was delivered to the shipping address on your order, the package is considered delivered and responsibility passes to you. We will share that proof with you, and we can help you file a claim with the carrier or a police report for theft.
Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If you notice an error, contact us as soon as possible and we will update it if the order has not yet shipped.
Limits: Reshipments are limited to one per order. Replacements are sent to the original shipping address unless you provide an updated address. For repeated delivery issues at the same address, we may require signature confirmation on future orders.
Before contacting your bank: Please contact us first so we can resolve the issue directly. Most delivery claims are resolved within a few business days, much faster than a bank dispute.
Contact
- Email: support@aurivita.co
- Response Time: We typically respond within 12 business hours
- Phone: +1 631 881 4089 (9am–5pm ET, Mon–Fri)
- Business Address: 1023 East Lincolnway, Cheyenne, WY 82001, United States